1. What’s your pet policy? Do you charge pet rent or a pet deposit?
    • Each property’s pet policy is different. If a property allows animals, it will specify types and a maximum number permitted. An additional $300 Deposit (per pet) will be collected with your Security Deposit.
  2. Do you guys allow home businesses, such as day care?
    • Unfortunately, at this time we cannot allow home businesses. This verbiage can be found in Section 24. Conduct: “The Premises is to be used only as a dwelling. The Premises may not be used for the conduct of any commercial activity that involves customers or clients coming to the unit (including but not limited today care) or the delivery or storage of inventory of equipment. Each Resident is responsible for his/her own conduct, as well as that of the other Residents in the Premises and their guests.”
  3. Will my rent rise every year?
    • Rents will be determined based on the market conditions. You will be notified with 90 days or more notice of any rent increase during your tenancy.
  4. What are the utility fees?
    • Each property’s utility fees vary or we will require utilities be in the Tenant’s name. Please view the “Lease Terms” under your desired property for information on these terms.
  5. How long are lease terms?
    • A One Year Lease is required, unless otherwise specified.
  6. Can we sign a longer lease?
    • At this time, we only allow a one year lease unless otherwise specified.
  7. Is yard care included?
    • Each property’s lawn care responsibility varies. Please view the “Lease Terms” under your desired property for information on these terms.
  8. How do you report my lease information to the credit bureau?
    • Our accounting system Appfolio provides rental data to credit reporting agencies. Please see the credit reporting pamphlet for further information.
  9. Do you perform a move in and move out inspection?
    • Yes, we will perform a Move In inspection at the time of move in. We utilize a detailed software that allows us to take accurate photographs and thorough descriptions, and also give you an opportunity to submit your own inspection within 5 days of the Move-In date. We will then follow the same Inspection procedure at Move-Out to confirm that the condition of the home is the same as at Move-In.
  10. Do I have to clean the carpets after I move out?
    • While you may have the carpets cleaned at Move Out, you must provide a copy of the receipt. Please Note: If the vendor did not perform a satisfactory clean, we may have to schedule another vendor and additional charges may incur.
  11. Do I have to pay HOA fees?
    • No, HOA fees will be paid by the Owner. You may, however, be charged a Utility Fee if the HOA includes any chargeable utilities or any noncompliance fees if a violation of the rules occurs.
  12. What if I have an emergency repair?
    • For all emergencies, please call 971-269-2372 and leave a detailed voice message.
  13. How does your firm protect my data?
    • We utilize secure software systems and recycle paperwork using Shred It services.
  14. How do I contact you?
    • We can be contacted via email at info@tindellco.com, via our Office Phone at 503-265-8164, or by submitting a contact form on our website.
  15. Will I need to find a co-signer?
    • A Co-Signer may be required if you do not meet our Rental Requirements. You may wait until your application is processed for our Leasing Staff to give you the required information, or you may have them apply directly with you.
  16. Am I allowed to decorate the apartment without penalty?
    • Each property has specific restrictions. Please check with our Property Manager to ensure you will not be charged a penalty for your desired decor.
  17. Which roommates will be held responsible if we don’t make rent?
    • All Occupants and Co-Signers will be responsible for rent as a Household.
  18. Are any fees refundable?
    • All “fees” are non-refundable. Be sure to request the terms and conditions for each fee prior to payment. Of course, Security Deposits are conditionally refundable.
  19. What is the screening process and how long does it take?
    • Our screening process includes credit, eviction, and criminal reports. We will also verify income and rental history for every applicant over the age of 18. This process usually takes 24-48 hours, but can be delayed if insufficient information is provided. You can find our Process/Rental Requirements here.
  20. Will you hold the unit?
    • Unfortunately, we cannot hold a unit for any reason.
  21. What’s your subletting policy?
    • Subletting the Premises or any transfer of interest in your Rental Agreement is not permitted without Owner/Agent written approval. Subletting means allowing anyone to stay in your unit for consideration, including but not limited to nightly or short term rentals.
  22. What’s your late fee policy?
    • 5% of the stated rent every 5 days past due. For example, if rent is paid on the 11th, 2 late fees will have been accrued.
  23. What if I need to break my lease?
    • You may break your lease at anytime. A lease break fee of 1.5 times the rent is due upon breaking the lease unless otherwise noted in the lease.
  24. What happens when my lease is up to expire? Can I go month-to-month?
    • This will vary from property to property. Some properties do not offer a month to month option. Other properties will have a month to month option, but will likely have a premium rent applied over the lease option.
  25. Which appliances are included?
    • Please see the lease agreement for specifics.
  26. What are your rental requirements?
    • All of our rental requirements and screening criteria can be found here.
  27. When can we move in?
    • Each property’s move in date varies. You can find the “Available On” date under the “Lease Terms” of your desired property for information.
  28. How much is the security deposit?
    • The Security Deposit is typically $50 lower than the stated rent, unless otherwise stated. For example, if rent is $1,695/month, the security deposit is $1,645. You can find the exact amount under the “Lease Terms” of your desired property for information. Please Note: Each pet requires an additional $300 per animal, if applicable.
  29. Are there applications pending?
    • Application statuses are constantly changing. Please call our office at 503-265-8164 for an update on your desired property.
  30. Where can I schedule a showing?
    • You can schedule a showing online here.
  31. Where can I apply for a property?
    • You can apply online here or print a paper application here. If applying by paper application, please bring certified funds made payable to Tindell & Co to our office. If funds are not received with your application, your application will not be deemed complete.
  32. What if I need to be added to an existing lease or am taking over a room for a friend?
    • You will need to apply online to the “Add Yourself to An Existing Lease” here, just be sure to specify who you’re applying with and let us know who you will be replacing, if applicable. Please Note: Security Deposits remain with the household until all tenants have vacated.
  33. How can I estimate my median income?
    • You can use the City of Portland’s Calculator here.

If you don’t see your question answered here, please give us a call at 503-265-8164 or email us at Leasing@tindellco.com.